Keynote Sessions

Tuesday, April 13, 11 a.m. Bani Dheer, Workplace Futurist Building the Workplace of the Future

Tuesday, April 13, 6:30 p.m. Michael Clarkson, Fear Management Authority How to Make Stress and Fear Work for You

Wednesday, April 14, 8 a.m. Tom Nolan, Institute for Healthcare Improvement Enhancing Value in Health Care: Achieving System Level Results

	Tuesday, April 13, 11 a.m. Bani Dheer, Workplace Futurist Building the Workplace of the Future How do Generation X and Y differ? What values do they hold? What do young employees want and expect from your organization? Bani Dheer, an internationally recognized expert on North America’s youth demographic, offers her insight on how the public and private sector employers can attract and retain young employees to build the workforce of the future.	This keynote proudly sponsored by:
Bani conducts research on young consumers, employees and citizens between the ages of 18 and 34. She has directed two nation-wide alcohol reduction campaigns targeting college and university students and has extensive experience conducting behavioral research to eliminate tobacco use among teens. She designed and directed the first national study on Canadian ethnic youth for the Federal Department of Heritage and developed a strategy for increasing volunteerism and civic engagement among this group. Aside from her research duties, Dheer regularly speaks to commercial and public sector organizations about effective strategies for engaging Gen X and Gen Y youth. She has advised Ernst & Young, Nortel Networks, Rogers AT&T, and the Federal Department of Transport on developing effective attraction and retention strategies targeting young employees. She was recently invited by the Secretary General of the New Zealand Public Service Association to share her experiences with the Directors of New Zealand’s public service union. In her forthcoming book, The Future of Work, Bani identifies seven trends shaping the future direction of the workplace and the increasingly widespread demand for more meaningful work. Bani holds a BA and an LLB, both from the University of British Columbia.

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	Tuesday, April 13, 6:30 p.m. Michael Clarkson, Fear Management Authority How to Make Stress and Fear Work for You Michael Clarkson puts a whole new spin on stress - it's a product of our fear, and can be used to our advantage. This author, speaker and consultant will teach us how to make fear and stress not only manageable, but productive so we can achieve better performance at work and a more satisfied home life, and cope with the many changes in our unstable society and workforce.	This keynote proudly sponsored by:
Michael Clarkson is a leading authority in the emerging field of fear management. A writer, reporter and former amateur athlete, Clarkson puts a whole new spin on stress - it's a product of our fear, and it can be used to our advantage. Whether at work or in our personal lives, fear is a valuable tool, if we can learn to harness it and use it as nature intended. One of the few writers to talk about the relationship between fear and stress, Clarkson has studied the subject for more than 18 years. Listeners will leave with valuable strategies and techniques enabling them to recognize their fears and put them to good use.  Clarkson is the author of Intelligent Fear - How to Make Fear Work for You and Quick Fixes for Everyday Fears.

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	Wednesday, April 14, 8 a.m. Tom Nolan, Institute for Healthcare Improvement Enhancing Value in Health Care: Achieving System Level Results There isn’t a health system anywhere escaping the intensifying economic pressures related to the recession. And while some feel they have to choose between maintaining quality care or cutbacks, others are pursuing a third option: redesigning care systems for higher value. Building on lessons and experiences learned from numerous health institutions, Tom Nolan will propose methods for achieving a high value health system.	This keynote proudly sponsored by:
Mr. Nolan is a statistician, author, and consultant.  He is co-founder of Associates in Process Improvement, a group that specializes in the improvement of quality and productivity. Over the past twenty years, he has assisted organizations in many different industries in the United States, Canada, and Europe. His health care experience includes helping integrated systems, hospitals, and medical practices to accelerate the improvement of quality and the reduction of costs in clinical and administrative services. He is a Senior Fellow and member of the executive team of the Institute for Healthcare Improvement (IHI). At IHI he guides the Research and Development function and leads many strategic international initiatives such as the Triple Aim. Mr. Nolan holds a doctorate in statistics from George Washington University and is the author of three books on improving quality and productivity. He has published articles on quality and safety in a variety of peer-reviewed journals including the Journal of the American Medical Association and the British Medical Journal. He was the year 2000 recipient of the Deming Medal awarded by the American Society for Quality.

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